Effective date: 01.03.2026.

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At Mesi Counselling, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information when you visit our website or use our counselling services.

This policy is designed in accordance with the General Data Protection Regulation.

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1. Who We Are

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Mesi Counselling provides professional counselling services.

Contact details:

Email: mesicounselling@gmail.com
Phone: 0651869772

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If you have questions about this privacy policy or how your data is handled, you can contact us using the details above.

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2. What Personal Data We Collect

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We may collect the following types of personal data:

Information you provide directly

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• Name

• Email address

• Phone number

• Information you submit through contact forms

• Information you choose to share when requesting counselling services

If you become a client

• Appointment information

• Counselling notes and records

• Billing or payment information
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Some of this information may be considered sensitive personal data, particularly information relating to mental health.

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3. How We Use Your Data

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We process personal data in order to:
 

• Respond to enquiries made through the website

• Schedule counselling sessions

• Provide counselling services

• Maintain client records

• Process payments or invoices

• Improve the website and services
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4. Legal Basis for Processing

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Under the General Data Protection Regulation, we process personal data based on one or more of the following:

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• Your consent

• The need to perform a contract (providing counselling services)

• Legal obligations related to record keeping

• Legitimate interests in operating our practice
   

Sensitive health information is only processed with explicit consent.

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5. Confidentiality

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Confidentiality is a fundamental part of counselling.

Information shared during counselling sessions will remain confidential except where:
 

• You give explicit permission

• Disclosure is required by law

• There is a serious risk of harm to you or others
   

6. Data Storage and Security

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We take appropriate technical and organisational measures to protect your personal data, including:
 

• Secure digital storage

• Password-protected systems

• Restricted access to records

• Secure communication methods where possible
   

7. How Long We Keep Your Data

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Personal data will only be kept for as long as necessary for the purposes described in this policy.

Counselling records may be retained for a number of years in accordance with professional guidelines and legal obligations.

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8. Sharing Your Data

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Your personal data will not be sold or shared for marketing purposes.

Data may be shared only when necessary, such as with:
 

• Secure payment providers

• Professional supervisors (with anonymisation where possible)

• Authorities if required by law
   

All third parties must comply with the General Data Protection Regulation.

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9. Your Data Protection Rights

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Under the General Data Protection Regulation, you have the right to:
 

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data in certain circumstances

• Restrict or object to processing

• Withdraw consent at any time
   

You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens.

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10. Cookies and Website Data

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Our website may use basic cookies or analytics tools to understand how visitors use the site and to improve functionality. These cookies do not collect sensitive personal information.

You can control cookie settings through your browser.

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11. Changes to This Privacy Policy

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This privacy policy may be updated from time to time. The latest version will always be published on this page.